Get Help — Fillin Forge Support
We’re here to help you get the most out of Fillin Forge. Whether you’re troubleshooting an issue, looking for a feature walkthrough, or have a pre-sales question, write to [email protected].
Start here: self-serve
Documentation
Documentation for the Fillin Forge features.
Most common questions are answered in the docs. Start with:
- Building your first form →
- Using the AI form generator →
- Integrations setup guides →
- Troubleshooting common issues →
Quick answers to the questions we get most often:
- Do I need to bring my own OpenAI API key? — No.
- What happens when my license expires? — Fillin Forge Free keeps working; the Pro features switch off until you renew.
- Can I use Fillin Forge on multisite? — Yes.
- Is there a free version? — Yes, a direct download from the download page.
- How do I migrate from WPForms / Gravity Forms / CF7? — Migrators for these plugins are in the free plugin (Fillin Forge > Migration).
Contact support
If you can’t find the answer in the docs, our support team is here for you.
By email
Send a message to [email protected]. Include:
- Your license email (or “free version” if you’re on the free tier)
- WordPress version
- Fillin Forge version
- A clear description of the issue
- Steps to reproduce (if applicable)
- Screenshots (if visual)
Via the contact form
Select “Support” as the topic and our team routes it to the right person.
What to include for faster resolution
The faster we can reproduce your issue, the faster we can fix it. For technical support tickets, please include:
- WordPress version — found in the admin footer or Dashboard → Updates
- Fillin Forge version — found in Plugins → Installed Plugins
- PHP version — found in Tools → Site Health → Info → Server
- Active theme — so we can test against the same theme
- Other active plugins — in case there’s a conflict
- The specific form ID — so we can look at the form structure if needed
- A screen recording — for UI bugs, a short video is worth a thousand words (try Loom or the built-in macOS/Windows screen recorder)
- Error messages — exact text, copied not paraphrased
We never need your WordPress admin password. We never need database access. If we need to reproduce something that requires test data, we’ll set it up on our own staging environment.
Priority email support
Paid plans include priority email support while the license is active: their requests are answered first. Free version users can email [email protected].
Report a bug
Found something that seems broken? We want to know.
- Report a bug → (select “Support” and mention “bug report”)
- Include reproduction steps
- Include your environment (WP version, PHP version, theme, plugins)
- If the bug is security-related, email [email protected] privately
Request a feature
Want something that Fillin Forge doesn’t do yet? Tell us.
- Request a feature → (select “General inquiry” and mention “feature request”)
- Describe the use case, not just the feature — “I want X so I can Y”
- Popular requests make their way onto the public roadmap
Community
- Changelog →Release notes of Fillin Forge and Fillin Forge Pro, newest first
- Roadmap →What’s coming next
- Documentation →Tutorials, tips, and product updates
Ready to try Fillin Forge?
Priority email support is included in every paid plan.