This section answers the questions we hear most frequently from Fillin Forge users. If your question is not covered here, check the Troubleshooting section below or contact support.
How many forms can I create?On the free plan, you can create unlimited forms. PRO does not change the form count; it unlocks advanced field types, AI, payments, analytics, and branded integrations.
Can visitors upload files?Yes. The File Upload field is available on the free plan. It supports images (JPG, PNG, GIF), documents (PDF, DOC, DOCX), and other common file types. The default maximum file size is 10 MB per file, and you can raise it up to 100 MB in the File Upload field settings. You control which file types are allowed and the maximum size in the field settings.
Can I accept payments?Yes, using the Stripe integration (PRO). You connect your own Stripe account, and payments go directly to you. Card data is processed by Stripe through their embedded form and never touches your WordPress server. Fillin Forge takes no commission on payments.
Do I need my own API keys for AI features?No. AI form generation and AI submissions analysis both use the built-in Forge API, which comes with your PRO license. You do not need to set up or pay for OpenAI, Claude, or any other AI service separately. AI credits are managed per account, independently of the plan: your account gets a one-time 100-credit welcome bonus at your first paid license activation, and additional credits are bought as pay-as-you-go packs (never expire) — see avakode.com/pricing for current pack sizes. Form generation starts at 3 credits; submissions analysis starts at 5 credits.
Can I import forms from other plugins?Yes. Fillin Forge can import forms from Contact Form 7, Gravity Forms, WPForms, and Ninja Forms. Go to Fillin Forge > Migration, select the plugin to import from, and your existing forms are converted to Fillin Forge format with their fields. Only some form settings are carried over, so review each imported form’s notification and confirmation settings. File upload fields become real Fillin Forge File Upload fields, including accepted file extensions when the source plugin provides them. Gravity Forms imports active entries, readable Name/Address values, selected checkbox choices, the default confirmation message, and basic admin/user email notification settings when they map safely. Ninja Forms current free submissions are imported from nf_sub post/postmeta storage; older sites with legacy nf3_subs storage are also supported. Stripe, PayPal, Mailchimp, Zapier, and other third-party add-on settings are not imported automatically and should be reconfigured with Fillin Forge-native integrations. Always review imported forms before publishing them.
Yes. Paste the same shortcode or add the same Fillin Forge block on as many pages as you want. All submissions go to the same place in your dashboard regardless of which page the form is on. A submission records the form it came from, not the page. If you need to tell pages apart, use a separate form on each page.
Does Fillin Forge work with page builders?Yes. Fillin Forge works with Elementor, Divi, Beaver Builder, WPBakery, and any other page builder that supports shortcodes. Use the shortcode method to embed forms inside any page builder’s text, HTML, or code module.
What happens to my forms if I deactivate PRO?Your forms and submissions are never deleted. PRO fields (page break, repeater, calculation, payment) stop rendering on the public-facing form, direct/tampered submissions for locked fields are ignored or rejected, and PRO features such as multi-step mode, conversational mode, analytics, AI, branded integrations, post submission, and user registration are disabled. Free features such as File Upload, conditional logic, and generic webhooks keep working. Your data stays in the database, and everything resumes if you reactivate PRO. You do not lose anything.
Where is form data stored?Form data is stored in your WordPress database, protected by your WordPress security setup and hosting environment. File uploads are stored in the folder uploads/formforge-private under random file names, not in your WordPress media library. Payment card data is handled entirely by Stripe and never stored on your server. Integration credentials for Mailchimp, Google, and HubSpot are stored on the Forge API server, not in your WordPress database. If you turn on a Pro integration, the data it needs goes on to that service. For Telegram, WhatsApp, Mailchimp, HubSpot, Google Sheets and Google Calendar it passes through our API on the way; we relay it and do not store its content.
Can I customize the look of my forms?Yes. Forms inherit your theme’s typography and colors by default, so they blend with your site automatically. The builder’s Element Style inspector can style individual field wrappers, labels, inputs, descriptions, the form container, the submit button, and the success message. Use the global Form, Submit, and Success buttons when you want to style a form-level element without first clicking it in Live preview. Custom CSS boxes are declaration-only and safety filtered; supported declarations such as spacing, typography, and border style are rendered after generated style controls, so Custom CSS wins when it sets the same supported property. You can still add custom CSS classes to individual fields for theme-level styling.
> Tip: If your question is about something not working as expected, check the Troubleshooting section below first. It covers the most common technical issues with step-by-step solutions.
> Good to know: Fillin Forge documentation is also available at the Fillin Forge website. For PRO users, priority email support is included with your license.
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